Privacy Policy

Privacy Policy

Effective Date: 25th November 22024

ITSmarter (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and users (“you” or “your”). This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information Do We Collect?

We may collect the following types of personal information:

• Personal Identification Information: Your name, address, phone number, and email address.

• Business Information: Details about your organisation, job title, or other related information.

• Payment Information: Credit/debit card details and other billing information.

• Technical Information: IP address, browser type, operating system, and browsing activities.

• Other Information: Any additional data you provide to us through forms, emails, or customer support interactions.

2. How Do We Collect Your Information?

We collect personal information in several ways, including:

• When you visit our website and use our services.

• When you fill out contact forms, sign up for newsletters, or request quotes.

• Through email or telephone correspondence.

• Automatically via cookies and similar tracking technologies.

3. Why Do We Collect Your Information?

We collect your personal information for the following purposes:

• To provide and improve our services.

• To process payments and manage billing.

• To communicate with you about your account or inquiries.

• To personalise your experience on our website.

• To comply with legal and regulatory obligations.

4. Disclosure of Your Information

We may disclose your personal information to:

• Third-party service providers who assist us in delivering our services (e.g., payment processors, IT support).

• Regulatory authorities if required by law.

• Business partners where necessary for collaboration or project delivery.

• Other parties with your explicit consent.

5. How Do We Store and Protect Your Information?

Your personal information is stored securely using industry-standard technologies and practices. We implement appropriate security measures to prevent unauthorised access, misuse, or disclosure, including:

• Encrypted databases and file storage.

• Secure Socket Layer (SSL) encryption for online transactions.

• Regular security assessments and updates to our systems.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information and request corrections.

• Withdraw your consent for certain types of data processing.

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.

To exercise these rights, contact us using the details provided below.

7. Cookies and Online Tracking

We use cookies and similar technologies to enhance your browsing experience, collect usage statistics, and improve our services. You can control or disable cookies through your browser settings.

For more information, refer to our Cookies Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

ITSmarter

Email: privacy@aismarter.ai

This Privacy Policy is in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).