Most AI agencies are two years old. We've been doing transformation for thirty.
Thirty years architecting business transformation inside Nokia, Orange, GE, and NAB — now applied to legal, accounting, insurance, marketing, manufacturing, wholesale, and real-estate SMBs across Australia. Enterprise-grade discipline, SMB-sized engagements.
- Discover.
- Design.
- Build.
- Review.
30 YEARS DELIVERING TRANSFORMATION INSIDE THESE GLOBAL ENTERPRISES · NOW APPLIED TO AUSTRALIAN SMBs
ABOUT OUR FOUNDER
Most AI agencies are less than two years old. We've been doing transformation for thirty.
Before AI Smarter, Phil spent three decades unravelling complex business processes inside global enterprises — Nokia, Orange/France Telecom, GE, and National Australia Bank — leading transformations that touched thousands of staff and millions in revenue. Qualified process architect. Veteran of large-scale data and IT transformations. Comfortable with the messy reality of how businesses actually work.
30+ YEARS ENTERPRISE TRANSFORMATION · QUALIFIED PROCESS ARCHITECT · ITIL · PRINCE2 · AGILE · DVMS NIST CYBERSECURITY FRAMEWORK · SIAM
SELECTED WORK
Outcomes, not promises.
Three recent AIOS engagements. Measured by the things SMB owners actually care about — conversion, automation, support cost.
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NATIONAL LEGAL PRACTICE
70% lift in enquiry-to-appointment conversion. 90% reduction in manual admin across intake. Zero after-hours leads lost.
“Phil continues to deliver exceptional and practical solutions for my legal practice business to engage with potential clients. Great work, thank you.”
— Managing Director, National Legal Practice -
ITSM HUB
Zero delay on out-of-hours enquiries. 100% automation of manual intervention.
“Phil and the team were professional, proactive, and ensured the solution met our specific needs.”
— Operations Manager, ITSM Hub -
AUSTRALIAN VPN PROVIDER
100% automated processing of support calls through to resolution. Support costs reduced by 85% within 2 weeks.
“From the initial engagement through to delivery and early-life support, AI Smarter were extremely professional and provided an innovative solution which enabled us to reduce our support costs dramatically within 2 weeks of implementation.”
— CEO, Australian VPN Provider
THE METHODOLOGY
An intelligent layer above every tool your business already uses.
Your CRM, email, accounting platform, documents — connected, automated, and queried in plain English. One dashboard. No new software for your team to learn. It's not a chatbot. It's not another SaaS subscription. It's an operating system, custom-built around how your business actually runs.
Introducing AIOS. The AI Operating System for your business.
- 01 Context Your AI knows your business.
- 02 Data Your numbers, in one place.
- 03 Intelligence Your business, observed.
- 04 Automation The work that runs itself.
- 05 Leverage Bandwidth to lead.
ONE INTERFACE. EVERY TOOL. THE WORK BETWEEN THEM, HANDLED.
ENGAGEMENT MODELS
Two ways to work with us.
Both start with a discovery call.
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PRODUCTISED
The AIOS Programme
Our productised methodology. Fixed scope, defined timeline, predictable outcomes. Ideal for established SMBs ready to commit to a structured AI transformation.
- Full five-layer build
- Measurement against the three KPIs
- Complete handover and training
- Investments typically $9K–$15K depending on scope; ROI normally achieved in three months
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BESPOKE & CUSTOM
Bespoke Engagements & Custom AI Projects
For businesses with unusual complexity, multiple workstreams, or specific AI requirements outside the standard programme. We tailor the methodology to your context and operate as your transformation partner across every workstream.
- Tailored scope per workstream
- Multi-stream coordination
- Embedded transformation partner
- Investments typically $20K–$100K depending on scope; final scope confirmed at discovery
Book a discovery call.
30 minutes. We'll walk through your operational pain points, identify where AIOS would deliver the highest leverage, and tell you honestly whether we're the right fit. No pitch, no obligation.
SERVING AUSTRALIAN SMBs · SYDNEY-BASED · NATIONWIDE.