WORK

Recent work.

A selection of recent transformations and AIOS deployments.

FEATURED CASE STUDY

70% lift in enquiry-to-appointment conversion. 90% reduction in manual admin across intake. Zero after-hours leads lost.

NATIONAL LEGAL PRACTICE

Legal — multi-partner practice, Australia

First 90 days

Scope: Web-enquiry intake · after-hours response · lead-to-appointment conversion

Brief: Automate processing of web-based enquiries so the practice never misses an after-hours matter and partners stop firefighting intake.

Solution: Immediate automated response by email and AI voice agent to convert cold leads into appointments. Out-of-hours leads captured, qualified, and booked before the competition could respond — with confidentiality controls and a human checkpoint on every client-facing message.

"Phil continues to deliver exceptional and practical solutions for my legal practice business to engage with potential clients. Great work, thank you."

— Managing Director, National Legal Practice

  • Zero delay on out-of-hours enquiries. 100% automation of manual intervention.

    ITSM HUB

    Brief: Automate handling of cold leads (specifically out-of-hours) to support global expansion.

    Solution: Implementation of an AI assistant to answer customer enquiries and convert leads to appointments.

    "Phil and the team were professional, proactive, and ensured the solution met our specific needs."
    — Operations Manager, ITSM Hub

  • 100% automated processing of support calls through to resolution. Support costs reduced by 85% within 2 weeks.

    AUSTRALIAN VPN PROVIDER

    Brief: Automate management of support calls.

    Solution: AIOS implemented with integration to key underlying systems.

    "From the initial engagement through to delivery and early-life support, AI Smarter were extremely professional and provided an innovative solution which enabled us to reduce our support costs dramatically within 2 weeks of implementation."
    — CEO, Australian VPN Provider

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