WORK

AIOS Case Studies and AI Automation Work

Recent work.

A selection of recent transformations and AIOS deployments.

WORLD FIRST

FEATURED CASE STUDY

The world's first AI Avatar Smart Legal Platform for Wills. 10-minute Will creation. Legally valid across every Australian state and territory.

MYWILLMYWAY

Legal — estate planning SaaS, Australia

Launched 2026

Scope: AI Avatar interface · state-by-state legal compliance · remote video witnessing · regulator-grade audit trail

Brief: Productise a legally valid online Will-creation platform for Australian individuals and families — same legal standing as a solicitor-drafted Will, at a fraction of the cost, end-to-end digital, with regulator-grade compliance baked in.

Solution: AI Avatar 'Alex' guides users through state-specific Will creation in plain English. End-to-end platform built on the AIOS methodology — Context (Australian state law), Data (user inputs structured into the legal document), Intelligence (Alex's guided synthesis), Automation (document generation, payment, remote video witnessing in Victoria, secure audit trail), Leverage ($8.80 introductory price vs. ~$400 traditional solicitor fee). Productised, live, scaling — with Power of Attorney coming later in 2026.

Challenge overcome: Australian data sovereignty in an industry where most AI avatar and video infrastructure routes user data through US or EU regions by default. We re-architected the stack so every byte of legal content, identity verification, witness video, and audit trail stays on the AWS Sydney region end-to-end — enterprise-grade discipline, sized for an SMB, built to satisfy an Australian regulator.

"Open, professional, commercial, results-focused — and every problem we bring gets answered with another innovative AI solution. Looking forward to more transformative work with Phil and his team."

— Founder, MyWillMyWay

View the live platform

  • 70% lift in enquiry-to-appointment conversion. 90% reduction in manual admin across intake. Zero after-hours leads lost.

    NATIONAL LEGAL PRACTICE

    Brief: Automate processing of web-based enquiries so the practice never misses an after-hours matter and partners stop firefighting intake.

    Solution: Immediate automated response by email and AI voice agent to convert cold leads into appointments. Out-of-hours leads captured, qualified, and booked before the competition could respond — with confidentiality controls and a human checkpoint on every client-facing message.

    "Phil continues to deliver exceptional and practical solutions for my legal practice business to engage with potential clients. Great work, thank you."
    — Managing Director, National Legal Practice

  • Zero delay on out-of-hours enquiries. 100% automation of manual intervention.

    ITSM HUB

    Brief: Automate handling of cold leads (specifically out-of-hours) to support global expansion.

    Solution: Implementation of an AI assistant to answer customer enquiries and convert leads to appointments.

    "Phil and the team were professional, proactive, and ensured the solution met our specific needs."
    — Operations Manager, ITSM Hub

  • 100% automated processing of support calls through to resolution. Support costs reduced by 85% within 2 weeks.

    AUSTRALIAN VPN PROVIDER

    Brief: Automate management of support calls.

    Solution: AIOS implemented with integration to key underlying systems.

    "From the initial engagement through to delivery and early-life support, AI Smarter were extremely professional and provided an innovative solution which enabled us to reduce our support costs dramatically within 2 weeks of implementation."
    — CEO, Australian VPN Provider

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